So many articles pits the designer against the client. My feeling about clients is that they are right, always, but you have to steer them in the direction of better design. Usually they will admit that they're not artists. But when it comes to representing their businesses they will have fierce determination that their viewpoints and aesthetics must be represented. It's one thing to do work for their home or office but their business is another thing entirely. I believe they will listen to design criticism if it backed up with research, usually, moreso if you show them other sites that work well and they can see the difference.
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